Casino / Mobile
This page sets out the legal framework that governs your account and activity on bd002. Access to our lobby — including slots, live casino tables, and sports markets — depends on your local law and the eligible regions we serve. Read through the sections below to understand your rights, our obligations, and how to reach us with any question.
bd002 operates as a lobby platform serving eligible regions in Bangladesh. Our terms apply to every account action — from opening your wallet to placing a bet on a live table or a cricket match. Availability of any feature, including deposits via bKash, Nagad, or Rocket, is subject to the laws of your jurisdiction. We do not make representations about legality in any specific location; it is your responsibility to confirm that using this platform is permitted where you are. Our policy documents are written in plain language so you can read them without legal training. Where a term is ambiguous, we interpret it in the way that is most consistent with applicable consumer protection principles. We update these terms when our services change or when regulation requires it; the current version is always the one shown on this page. If you continue using your account after an update is posted, that counts as acceptance of the revised terms. For any clause you do not understand, contact our support team before proceeding — the contact paths are in the Support section below.
bKash transactions are processed under the payment terms shown at checkout.
Nagad transfers follow the same account-level policy as all wallet deposits.
Rocket payments are subject to the limits and verification steps shown in your account.
Not every part of your experience falls under the same policy clause. The table below shows what is inside and outside the scope of this document so you know where to look for each type of question.
Registration, login, identity verification, and account suspension are fully within scope. These rules apply from the moment you open an account to the moment it is closed.
Deposits and withdrawals via bKash, Nagad, and Rocket are covered. Third-party payment processor terms sit alongside ours and are not replaced by this policy.
Game titles, odds displays, and lobby content are governed by this policy. Studio content from Spadegaming, JDB, Bigtime Gaming, and PlayStar is subject to each studio's own licensing terms.
External links, affiliate sites, and any service not hosted on bd002 are outside this policy's scope. We are not responsible for the practices of those third parties.
You have concrete choices under this policy, and we have built the account dashboard to make them accessible without needing to contact support first. Log in and go to Account Settings to review your transaction history, check the personal details we hold, and update contact information. If you believe a record is incorrect — a transaction amount, a name spelling, a registered mobile number — you can raise a correction request directly from the same screen. For questions that go beyond self-service, our support team handles policy queries through the channels listed in the Support section. Response times depend on volume, but every query receives a reference number so you can follow up. If you want to close your account, the option is in Account Settings under the Profile tab; closing does not erase your transaction history, which we retain as required by applicable rules.
Your full transaction history is in the Account dashboard after login. Filter by date or payment method — bKash, Nagad, Rocket — to find a specific entry.
Submit a correction request from Account Settings if any personal detail is wrong. We aim to process straightforward corrections within the timeframe shown on the request screen.
Use the in-app chat or the email address in the Support section for any policy question. Quote your account ID so we can pull your record immediately.
For account-level disputes or policy clarifications that self-service cannot resolve, our support team is the right path. The current contact options are listed below.
If a section of this policy is unclear or you need to act on a right described above, these are the channels to use. Quote your registered mobile number or account ID in every message so we can locate your record without delay.
Open the chat icon from any lobby page. Available during our published support hours shown inside the chat window.
Send your query to the support address shown in your account profile page. Include your account ID and the policy section your question relates to.
Many policy actions — record review, detail correction, account closure — are self-service inside Account Settings. Check there before raising a ticket.
We collect only the information needed to run your account and process transactions through bKash, Nagad, and Rocket. Data is stored on secured infrastructure and is not sold to third parties. Cookies on bd002 are used for session management and lobby personalisation; you can adjust cookie preferences from the banner shown on your first visit or from browser settings at any time. Account security relies on the credentials you set at registration — keep your password and linked mobile number current. If you suspect unauthorised access, change your password immediately from Account Settings and contact support using the channels above.
We collect account and transaction data only. It is used to operate your account, process bKash, Nagad, and Rocket payments, and meet applicable record-keeping requirements. No data is sold.
Session and preference cookies keep your lobby state between visits. Adjust or withdraw consent from the cookie banner or your browser settings at any time without losing your account.
Your password and registered mobile number are the keys to your account. Update them in Account Settings if anything changes, and contact support immediately if you notice unexpected activity.
Transaction records are kept for the period required by applicable rules. To request a copy of your data or ask about retention, email support with your account ID and the subject line 'Data Request'.
These are the questions we hear most often about our legal terms. If yours is not here, reach out through the support channels above.
Availability depends on your local law and the eligible regions we serve. We do not make legal determinations on your behalf. Check the laws that apply in your location before opening or using an account.
Log in and go to Account Settings. Your registered details and transaction history are shown there. For a formal data export, email support with your account ID and the subject line 'Data Request' and we will respond within the timeframe shown in our data policy.
Yes. Go to Account Settings and submit a correction request for any personal detail that is inaccurate. For corrections tied to a payment record — such as a bKash or Nagad transaction — include the transaction reference in your request.
Closing your account stops new activity but does not immediately erase your records. We retain transaction history for the period required by applicable rules. After that period, data is deleted or anonymised in line with our retention schedule.
Raise a dispute through in-app chat or email support, quoting your account ID and the transaction reference. We review the account record and the payment log — including bKash, Nagad, or Rocket confirmation — and respond with a decision and next steps.
This page always shows the current version. We update it when services change or regulation requires it. Continuing to use your account after an update is posted counts as acceptance of the revised terms.